These are our terms and conditions governing how we process and settle your purchases.
The boutiquedepassion.com website offers “Boutique De Passion merchandise” and our ” partner merchandise” for sale. All merchandise are offered on our website.
1. Formation of contract and delivery of merchandise
1.1 For orders placed online at boutiquedepassion.com, we enter into English language contracts only. You can choose your preferred language by selecting your preferred language in the footer on the website. In addition, you are informed about the option to switch to various languages on the respective Product Detail Page, in the check out.
1.2 When you order Boutique De Passion merchandise, your contract is with Boutique De Passion, 19 Rue Mandar,Paris, France, 75002 Paris.
1.3 By clicking on “Buy now”, you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail confirmation of your order. A binding contract is formed when you receive the order confirmation from us. Please note that items ordered by advanced payment (reserved) will be dispatched as soon as we receive payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receiving the order confirmation, but at least within 7 days.
1.4 Please note that, by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time, despite us having followed proper ordering practice at our end (matching purchase transaction. For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay. In addition, we must not have assumed a procurement risk in relation to the ordered merchandise. If merchandise is unavailable, we will refund any payments made by you without undue delay.
1.5 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. We deliver worldwide. Where time periods are expressed in working days, we understand working days to mean all of the days between Monday and Friday inclusive, but not public holidays.
1.6 We inform you about the delivery time on each product detail page as well as before you place an order.
2. Prices, shipping costs and express delivery
2.1 The prices set out in the offer as at the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words they include EU value added tax at the applicable statutory rate. The merchandise remains our property, as the case may be, until full payment of the purchase price.
2.2 We assume the costs of shipping, except for express deliveries.
2.3 Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Merchandise will be delivered within 2 working days at the latest. If the merchandise does not arrive within that delivery period, you will of course receive a refund of the delivery costs.
3.1 We accept cash in advance, sorfortüberwissung, credit card, bank transfer and payment through Paypal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with money transactions.
3.2 In the case of credit card purchases, your card will be charged when we ship your order.
3.3 If you purchase on account, you will be informed about the due date of the purchase price before you place an order in the checkout.
3.4 You consent to receiving invoices and credits solely in electronic form.
4. Promotional vouchers and their redemption
4.1 Promotional vouchers are vouchers that cannot be purchased, but are given out during advertising campaigns and are valid for a certain period of time.
4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Certain brands may be excluded from the promotion. Promotional vouchers may not be used to purchase gift vouchers. Please note that a minimum order value may apply to the use of promotional vouchers.
4.3 The value of the merchandise must equal or exceed the value of the promotional voucher. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the merchandise is returned.
4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
4.5 If you used a promotional voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price for the merchandise you retain.
5. Gift vouchers and their redemption
5.1 Gift vouchers are vouchers that can be purchased. They may only be redeemed to purchase Boutique De Passion merchandise and Boutique De Passion partner merchandise, not more gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference can be paid using any of the accepted payment methods.
5.2 Gift vouchers can only be redeemed and credits applied prior to completing your order. The value of gift vouchers will not be paid out in cash, nor will it accrue interest. Please go to “My Account” at www.Boutique De Passion.de in order to redeem gift vouchers and apply them to your customer account or to view your credit balance.
6. Statutory right of revocation in respect of Boutique De Passion merchandise
When you purchase Boutique De Passion merchandise you have a statutory right of revocation:
The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order, or it can also be printed out from your customer account page. If you do not have access to a printer, you encounter problems downloading the return shipping label or you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.
6.1 Information regarding the right of revocation
You have the right to return products purchased within 14 days from the day you receive the products.
6.2 Return Conditions
We only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:
The products have not been used, worn or washed and are in the same conditions in which they were received;
The identification tag (with the disposable seal) and labels are still attached to the products;
The products are returned in their original packaging; and
The products are not damaged.
You cannot return customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons (e.g., cosmetics). Final sales items, swimwear, undergarments, and jewelry cannot be returned.
6.3 Return Procedures
In order to exercise your right of revocation you must complete and submit the Return Form. If you prefer to send the returned merchandise you may do so at your expense and at your own risk.
6.4 Acceptance or Rejection
If the return conditions are met, you will receive an email confirming that the return has been accepted and the Vendor will refund the purchase price of the returned merchandise (minus shipping fees, as applicable).
Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may hold off completing your refund until we have received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.
You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract.
The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period.
Any refunds are paid automatically to the account you used for payment. For payments on account and advance payment by funds transfer, the refund will be sent to the account from which the payment was made. If you paid by PayPal/credit card, the refund will be sent to your PayPal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.
9. Return of Damaged, Defective or Incorrect Products
You have the right to return products purchased on our Website due to an error on our part or because product(s) are damaged or defective, provided that you notify the us within 14 days of receipt of the product(s), by completing and submitting a Return Form through the Customer Care area of the Website. Please contact the Customer Care before returning the products. If you contact the Customer Care and use the pre-printed label, you will not be required to pay the return shipment costs.
You must return the product(s) by mail in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal.
Our customer care department will examine the returned product(s) to determine whether they are damaged, defective or incorrect, and will inform you by email within a reasonable period of time of whether the product will be accept and refund the price.
If accepted, you will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost.
In the event that the we do not find no damage, defect or error with the returned product(s), you will be notified that the refund will not be processed, and your merchandise will be shipped back to you.
If you refuse said delivery, we reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).
10. Exchange Conditions
Products may be exchanged only for a different size and/or color of the same model, provided the following conditions are met, and subject to product availability:
You may only exchange products eligible for exchange, as expressly indicated on the Return Form by including the option “EXCHANGE”;
You may only exchange the product(s) with one of the available replacement options indicated on Return Form;
You may only submit one exchange request per product; and
Must meet all of the conditions required under Section 1 hereof.
You cannot exchange customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons (e.g., cosmetics). Final sales items, swimwear, undergarments, and jewelry cannot be exchanged/returned.
11. Exchange Procedures
Product exchanges must be requested within 14 days after receipt of the product(s), by completing and submitting a Return Form through the Customer Care area of the Website.
12. Acceptance or Rejection of Exchange
If the Return Form and the product(s) are received within the required timeframes, we will send you an email confirming receipt of the Return Form. We will inspect the product(s) to ensure the exchange conditions are met, and will verify the availability of the replacement product(s) in the size and/or color requested.
If the exchange conditions are met and the selected product(s) are available, we will ship the replacement product(s), at its cost, within thirty (30) business days after receipt and inspection of the product(s).
If the selected replacement product(s) are not available, we will not process your exchange, and will refund you the price of the product(s), including applicable taxes. However, customs and import duties, and delivery shipping costs, will not be refunded.
When exchanging a product, if the price of the purchased product is lower or higher than the chosen replacement product, you will be required to pay the relative price difference and will be entitled to any refund.
If you have not met the exchange conditions, we will notify you by email that the exchange will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery, we reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).
13. Identification Tag and Shoe Boxes
All products sold on our website include an identification tag attached with a disposable seal, which constitutes an integral part of the product. Please try on the products without removing the tag or seal. Products returned without the tag and seal will not be accepted.
Footwear must be returned with its shoe box in original condition. Please do not affix the return label on the original shoe box.
14. Limitation of Liability
BOUTIQUE DE PASSION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE WEBSITE OR AS THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW. BOUTIQUE DE PASSION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF QUALITY, MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. THE VENDOR WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PRODUCTS, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF PROFIT, REVENUE, OPPORTUNITY, OR DATA. NOTHING IN THE FOREGOING DISCLAIMER OF LIABILITY LANGUAGE SHALL SERVE TO DENY ANY CONSUMER.