You have the right to return products purchased within 14 days from the day you receive the products.
2 Return Conditions
We only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:
The products have not been used, worn or washed and are in the same conditions in which they were received;
The identification tag (with the disposable seal) and labels are still attached to the products;
The products are returned in their original packaging; and
The products are not damaged.
You cannot return customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons (e.g., cosmetics). Final sales items, swimwear, undergarments, and jewelry cannot be returned.
3 Return Procedures
In order to exercise your right of revocation you must complete and submit the Return Form. If you prefer to send the returned merchandise you may do so at your expense and at your own risk.
4 Acceptance or Rejection
If the return conditions are met, you will receive an email confirming that the return has been accepted and the Vendor will refund the purchase price of the returned merchandise (minus shipping fees, as applicable).
Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may hold off completing your refund until we have received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.
You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract.
The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period.
Any refunds are paid automatically to the account you used for payment. For payments on account and advance payment by funds transfer, the refund will be sent to the account from which the payment was made. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.
7. Return of Damaged, Defective or Incorrect Products
You have the right to return products purchased on our Website due to an error on our part or because product(s) are damaged or defective, provided that you notify the us within 14 days of receipt of the product(s), by completing and submitting a Return Form through the Customer Care area of the Website. Please contact the Customer Care before returning the products. If you contact the Customer Care and use the pre-printed label, you will not be required to pay the return shipment costs.
You must return the product(s) by mail in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal.
Our customer care department will examine the returned product(s) to determine whether they are damaged, defective or incorrect, and will inform you by email within a reasonable period of time of whether the product will be accept and refund the price.
If accepted, you will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost.
In the event that the we do not find no damage, defect or error with the returned product(s), you will be notified that the refund will not be processed, and your merchandise will be shipped back to you.
If you refuse said delivery, we reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).
8. Exchange Conditions
Products may be exchanged only for a different size and/or color of the same model, provided the following conditions are met, and subject to product availability:
You may only exchange products eligible for exchange, as expressly indicated on the Return Form by including the option “EXCHANGE”;
You may only exchange the product(s) with one of the available replacement options indicated on Return Form;
You may only submit one exchange request per product; and
Must meet all of the conditions required under Section 1 hereof.
You cannot exchange customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons (e.g., cosmetics). Final sales items, swimwear, undergarments, and jewelry cannot be exchanged/returned.
9. Exchange Procedures
Product exchanges must be requested within 14 days after receipt of the product(s), by completing and submitting a Return Form through the Customer Care area of the Website.
10. Acceptance or Rejection of Exchange
If the Return Form and the product(s) are received within the required timeframes, we will send you an email confirming receipt of the Return Form. We will inspect the product(s) to ensure the exchange conditions are met, and will verify the availability of the replacement product(s) in the size and/or color requested.
If the exchange conditions are met and the selected product(s) are available, we will ship the replacement product(s), at its cost, within thirty (30) business days after receipt and inspection of the product(s).
If the selected replacement product(s) are not available, we will not process your exchange, and will refund you the price of the product(s), including applicable taxes. However, customs and import duties, and delivery shipping costs, will not be refunded.
When exchanging a product, if the price of the purchased product is lower or higher than the chosen replacement product, you will be required to pay the relative price difference and will be entitled to any refund.
If you have not met the exchange conditions, we will notify you by email that the exchange will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery, we reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).
11. Identification Tag and Shoe Boxes
All products sold on our website include an identification tag attached with a disposable seal, which constitutes an integral part of the product. Please try on the products without removing the tag or seal. Products returned without the tag and seal will not be accepted.
Footwear must be returned with its shoe box in original condition. Please do not affix the return label on the original shoe box.